1. Introduction
LCA Maintenance Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, share and safeguard your personal data when you:
- visit our website (https://lcamaintenance.co.uk),
- contact us by phone, email or online form,
- request or receive our plumbing, heating or related services.
We are the data controller for the personal data you provide to us under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
a) Contact and identity information
- Name
- Address
- Phone number
- Email address
- Company name (if applicable)
This may be collected when you contact us by phone, email or through our online forms.
b) Service details
- Details of work requested or carried out
- Property access details for engineers
- Payment information needed to provide services
c) Technical data
- IP address and browser information from website visits (via cookies — see Cookies Policy below)
3. How We Use Your Personal Data
We will only process personal data where we have a valid lawful basis under UK GDPR, including:
- To provide services you request (contract performance)
- To communicate with you about appointments, quotes and enquiries
- To comply with legal obligations (e.g., financial record keeping, safety reporting)
- To improve our services and customer experience
- For legitimate business interests, such as internal administration, managing enquiries, and marketing where you consented to receive it.
4. Sharing Your Personal Data
We may share your personal data with:
- Trusted third parties who help deliver services (e.g., suppliers, subcontractors, IT service providers)
- Law enforcement or regulators when required by law
- Our accountants and professional advisors
We do not share your data with other organisations for their own marketing without your consent.
5. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Performance of a contract with you
- Compliance with a legal obligation
- Your consent (where provided)
- Our legitimate interests (provided your rights don’t override them)
6. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes listed above, including:
- During active service delivery
- For a reasonable period after (e.g., accounting, legal obligations)
- Until you request deletion (unless retention is required by law)
7. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience. Cookies may track:
- Website usage patterns
- Device and technical data
You may manage or block cookies through your browser settings. Please refer to our separate Cookies Policy for details.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access personal data we hold about you
- Correct inaccurate data
- Request deletion of data in some cases
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the UK Information Commissioner’s Office (ICO). To exercise these rights, please contact us using the details below.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or destruction.
10. Contact Us
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on our website.
